The Challenge:

Uncertain economic conditions in Latin America combined with financial compliance regulations that are getting more and more complex to manage every day, makes it extremely challenging for companies to retain quality resources and invest in the supporting infrastructure that need to be in place to support the operational needs of the business.

 

For that reason, Application Management Services are turning into a usual practice for all business/industries for local Latin-based firms or global multi-nationals that need to support key back-office operations. The complex statutory and fiscal reporting environments require suppliers to abandon standardized approaches of "broad-based" support in favor of tailored support plans that leverage the region’s complex and dynamic characteristics.
Origen’s application management specialists can help Companies strategically manage their application portfolios in order to pursue better business results and become more competitive within the market.

 
 

The Solution:

Our global delivery model is based on SAP Support Standards Methodology and our experience providing key geographical coverage to our diverse customers.

Our global delivery model is based on SAP Support Standards Methodology and our experience providing key geographical coverage to our diverse customers.

Our AMS service include:
  • Global delivery framework
  • Proven tools and methodologies
  • Levels 1, 2 & 3 User support
  • Maintenance of applications
  • Enhancements
  • Production support of applications and environments

Origen is a certified SAP Partner with operations centers strategically located around Latin America to provide coverage during the local business hours and “safe harbor” capabilities for SAP customers that have continuous or global operations. Our work is based on Service Level Agreements defined together with our Clients so as to ensure a service that is in accordance to their expectation and periodically measured.

The success of an outsourced application management project is heavily dependent on the initial planning and transition. With many years of experience of providing distributed management services, we have developed robust methodologies for transition, governance and management.

Origen AMS LATAM Advantage:

Global SAP Service and Solution Partner

ensure the quality of the services provided

Localization Experience

wide expertise on localization regulations in all the countries of the Region

Enhanced Service Level Agreements

default SLA adjusted according to client’s needs and periodically measured

Flexible support scheme

personalized support of applications to ensure business requirements with on-site or remote teams

Proactive working methodology

focus on improving business processes so as to get higher ROIs instead of supporting operations in a ‘reactive mode’

Time-zone support

services provided on the Client-specific business time zone

Multilanguage skills

multilingual consultants (English/Spanish/Portuguese) that will be able to address communication requirements from end users as well as Corporate Headquarters

Why Origen

As a certified Global SAP Services and Solutions Partner with focus in compliance localization, Origen has built a unique and proven expertise in Maintenance and Improvement support for US, LATAM, and Global MNC’s with Latin American operations.

We have a team of local consultants with strong skills on local regulations that can easily address any new requirement for the Region among other needs from the business. Our ‘one-integrated-team’ provides a seamless approach that will basically be an extension of the Client’s organization.

Origen AMS LATAM Benefits:
  • Enable IT to support speed-to-market needs
  • Lower TCOs and Increase ROIs
  • Ability to meet localization requirements on time
  • Access to an alternate and dynamic pool of resources
  • Ability to communicate in the customer language
  • Transparency to Clients through robust governance model